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Shipping Policy Contact Us Return Policy

Shipping and Handling

US/Puerto Rico/Bermuda

Orders $0-$100: $10.00
Orders more than $100: 10%

Canada

Orders $0-$100: $20.00
Orders more than $100: 20%

Outside US/Canada/Puerto Rico/Bermuda

Order from your local Literature Distribution Center or General Service Office, or download an order form.

Prices are U.S. currency and subject to change.

Please allow two weeks for delivery.

You may also order from your local Literature Distribution Center to support local services

Contact Us

For questions about ordering products, contact Customer Service:

Email: custserv@al-anon.org
Phone: (757) 563-1600
Hours: 8:00-5:00 ET M-F
Fax: (757) 563-1655

For general inquiries, contact the World Service Office at wso@al-anon.org.

Return Policy

Any items in their original condition purchased directly from the World Service Office (WSO) can be returned within 90 days of the purchase date.

We reserve the right not to accept a return if the item has been damaged, worn, marked, stamped, or is out of print. Items must be in a resalable condition.
Credit to the original form of payment is applied once the item has been received with proof of purchase. Credit does not include original shipping charges.
Please contact the WSO if you have any questions at 757-563-1600 or by email at custserv@al-anon.org.

Defective items or misprints - Any item purchased directly from the World Service Office (WSO) that is defective or misprinted can be replaced, or a refund issued without time limit.

Items can be returned or a picture of the defective or misprinted portions of the item emailed to custserv@al-anon.org.
Please indicate if you would like a replacement or a refund.
We reserve the right not to accept a defective or misprinted item which is worn.
Credit to the original form of payment is applied once the item or image has been received with proof of purchase. Credit includes original shipping charges.
For items damaged in transit, please contact the WSO at 757-563-1600 or by email at custserv@al-anon.org to coordinate replacement.

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